WEBSITE TERMS AND CONDITIONS OF SUPPLY
1. These Terms
1.1 What these terms cover: This page (together with our Privacy Policy, Terms of Use, and Acceptable Use Policy) outlines the legal terms and conditions on which we supply products to you from our website www.vldirect.uk.
1.2 Why you should read them: These terms apply to any contract between us for the supply of products to you. Please read these terms carefully before submitting your order. These terms explain who we are, how we will provide products, how to resolve problems, and other important information. By placing an order, you agree to these terms.
1.3 We recommend you print or save a copy of these terms for future reference.
1.4 These terms and any contract between us are in the English language only.
2. Information About Us and How to Contact Us
2.1 Who we are: We operate the website www.vldirect.uk. We are VLDirect, operating under VLDirect Limited, registered in England and Wales. Our company registration number is 15029509, and our registered office is Unit 9 Lombard Trading Estate, 51 Anchor & Hope Lane, London, United Kingdom, SE7 7SN.
2.2 How to contact us if you are a consumer: You can contact us by:
- Email: info@vldirect.uk
- Telephone: +44 745852023
- Postal mail: Unit 9 Lombard Trading Estate, 51 Anchor & Hope Lane, London, United Kingdom, SE7 7SN.
2.3 How to contact us if you are a business: You can reach us using the same contact details as above. If you need to give formal notice of a matter, please see Clause 17.
2.4 If we need to contact you, we will do so by phone, email, or post using the contact information you provided during your order.
2.5 “Writing” includes emails: When we use the terms “writing” or “written” in these terms, this includes emails.
3. Our Contract With You
3.1 Order process: Our website’s shopping pages will guide you through the steps to place an order. You can review and correct any errors before submitting your order.
3.2 Telephone orders: If you prefer, you can place orders via telephone by calling +44 745852023.
3.3 Order acceptance: We will confirm acceptance of your order via email once the products are dispatched (Dispatch Confirmation), and at this point, a contract will be formed between you and us.
3.4 If we cannot accept your order: We will inform you in writing and will not charge you. This might occur due to stock shortages, unexpected resource limitations, errors in product pricing or descriptions, or if we cannot meet your delivery deadline.
3.5 Order number: You will receive an order number. Please provide this number when contacting us about your order.
3.6 Worldwide delivery: We ship worldwide. For delivery restrictions, please review our delivery information on the website.
3.7 Age restrictions: If you are a consumer, you must be 18 years or older to purchase from our site.
4. Products
4.1 Product images: Images of the products are for illustrative purposes only. Although we strive to display colours accurately, we cannot guarantee that your device will display colours correctly.
4.2 Product packaging: Packaging may differ from the images shown on our site.
4.3 Allergens and suitability: It is your responsibility to check the ingredients and suitability of our products for any allergens or skin sensitivities before purchasing. We provide detailed product descriptions, including ingredients, to help you make informed choices. If you have any concerns regarding specific product ingredients, please contact us before purchasing.
4.4 Product safety: All products comply with UK and EU cosmetic safety regulations (Cosmetic Products Enforcement Regulations 2013). By purchasing, you acknowledge that the product is safe for use according to the manufacturer’s instructions.
5. Your Rights to Make Changes
If you wish to make a change to your order, contact us immediately at info@vldirect.uk or call +44 745852023. We will confirm whether changes are possible and inform you of any potential effects on pricing or delivery.
6. Our Rights to Make Changes
6.1 We may amend these terms occasionally. The version in force at the time of your order will apply to your contract with us.
6.2 If significant changes affect your order, we will notify you, and you can cancel the contract if you are unhappy with the changes, receiving a full refund.
7. Providing the Products
7.1 Delivery costs: Delivery costs will be displayed on our website before you place an order.
7.2 Delivery timeline: Products will be delivered as soon as possible, usually within 30 days after your order is accepted.
7.3 Delays outside our control: We are not liable for delivery delays caused by events beyond our control, such as strikes, natural disasters, or pandemics. In such cases, we will notify you, and you may cancel the order if delays are substantial.
7.4 Collection: If you prefer to collect products, you may do so during business hours from Unit 9 Lombard Trading Estate, 51 Anchor & Hope Lane, London, United Kingdom, SE7 7SN.
8. Returns, Refunds, and Cancellations
8.1 Returns policy: Due to hygiene reasons, we cannot accept returns of cosmetic products that have been opened or used, unless they are defective or misdescribed.
8.2 Right to cancel: As a consumer, you have the right to cancel your order within 14 days of receiving the goods, provided the products are unused and in their original packaging. You will bear the return costs.
8.3 Faulty or misdescribed products: If you receive a faulty or misdescribed product, you are entitled to a repair, replacement, or refund. Please contact us at info@vldirect.uk or +44 745852023.
9. Marketing and Claims
9.1 We aim to ensure all marketing claims regarding product effectiveness (e.g., anti-aging) are evidence-based and comply with UK Advertising Standards Authority (ASA) guidelines.
9.2 Marketing communications: If you opt-in to receive marketing, we may send you promotional emails. You can opt-out at any time by clicking “unsubscribe” in the email or contacting us at info@vldirect.uk.
10. Liability
10.1 Allergic reactions: We are not liable for adverse reactions to products due to allergens or sensitivities. Customers should review product ingredients before use.
10.2 Liability limitations: We do not exclude or limit our liability for death or personal injury caused by negligence or for fraud. However, to the extent permitted by law, we are not liable for indirect losses, such as loss of profit, opportunity, or reputation.
11. Customer Complaints
If you have a complaint, please contact us at info@vldirect.uk or +44 745852023. We will do our best to resolve your issue promptly.
12. Privacy
For details on how we handle your personal data, please see our Privacy Policy.
